At no point did I or my staff guarantee you something that they weren’t able to accommodate. Not only that we offered you an early morning checking in and a conference room to conduct work while our housekeeping staff ensure we able to check you in before noon, we were able to provide you with a time slot for the pool not once but 3 times during your stay. I would like to respond to your review, you booked through a third party site, on all of our third party sites it clearly states and indicated our pool is closed, as I explained to you in conversation, we are not able to guarantee a proper flow of reservation that guests same as your self would like to enjoy some pool time. I do want to add to the below response is that if you read the hotel note above on tripadvisor it clearly states out pool policy and third party bookings. Good day, as you posted the same review on different platforms, which violated tripadvisor terms and conditions i will still reply to you with the same response.
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